I cannot login! To some IT Services

If you have not reset/set your password since your computer account was migrated to access GWDG IT services (you would have received emails about this - links below) then you need to reset your AEI computer account password.

If you computer has not, yet, been migrated to access GWDG IT services then please contact IT Support.

E-Mails you would receive about migrating your computer account so that you can access GWDG IT Services

  1. The first E-Mail about the migration of your computer account to access GWDG IT services
  2. And the second E-Mail would have been an automated email with the Subject of "Please set a password for both AEI and GWDG IT services - important". And this second E-Mail asks you to go to a web-page on this website (it-support.aei.mpg.de) and no other! Beware of E-Mail phishing.

If you received both of the above emails then you can reset your password to gain access to the additional IT services.


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